Frequently Asked Questions

Everything you need to know about your Vault X experience.

How long does shipping take for my order?

Standard shipping typically takes 3-5 business days within the continental US. International delivery times vary by destination but generally arrive within 7-14 business days.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Exchanges are free, while returns for a refund may be subject to a small processing fee.

How do I know which size will fit me best?

Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we recommend sizing up for a relaxed fit or sizing down for a more tailored silhouette.

Which payment methods do you accept?

Vault X accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.

Are your materials sustainably sourced?

Yes, we are committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we work exclusively with Fair Trade certified factories.

Can I track my order once it has shipped?

Absolutely. As soon as your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your delivery status in real-time.